Cloud 9 Multisport - Winona Lake, Indiana

Matthew Boren

I buy a lot of shoes... typically online, but I heard about the foot scanning system that Cloud 9 Multisport offers and thought I'd check it out. As a dad of athletic kids, I'm constantly worried that I'm not getting them correctly fitting shoes.

I took the whole family in there and the owner, Keith, spent about 45 minutes with us scanning everyone's feet, explaining the analysis, and making recommendations. He was so gifted in his approach with the kids; really engaging and interactive with them. I've been running for years and the analysis even provided me with some insight into my gait and what shoes I should be in.

The personal touch and exceptional costumer service provided is pretty rare these days. We left with a bunch of shoes and orthotics that we're 100% confident are the right fit! Thanks Cloud 9 Multisport!!!

Karla-Yareth Crump

Excellent service! I went there to buy my very first pair of running shoes, I loved it how personalized it was, I wish there were more places with this quality of service. Having a treadmill available so you can really try better the shoes which was crucial for me.

Joy Zelmanovich

Can I say how life changing this store is? Sounds a little extreme but because my son happened to stop in while we were visiting Winona Lake, and because the owner was so nice, my son asked if we could support a local shop by buying a pair of socks. My son would love to be active but has suffered from foot issues for 5 years (including Severs disease) that two podiatrists said would need stretching and just time to grow out of. Too many years later and tired of waiting and getting more unhealthy, the owner of Cloud 9 put him on a computer and was able to give him a pair of inserts and shoes (Brooks Ghosts) and my son went from barely walking around the block to a 10 mile hike back in the mountains of Arizona in less than a month. He feels great and no more foot pain! That whole Cloud 9 feeling is no joke. Once you can be active it just makes the rest of your life so much better.

He also offered to ship us a pair of trail shoes that were out of stock since we were traveling from out of state. Great customer service!

Cloud 9 is a great store, and proof that the customer service small businesses offer is superior to any big box. I usually buy our athletic gear at REI which I love but I will always prefer to support a local business (my parents owned one for years in downtown Warsaw) and Cloud 9 is just the perfect place to find a pair of shoes, socks or other gear to help you get moving and feeling better!

Brian Smith

Last week I stopped in Cloud9 in Winona Lake for a new pair of shoes. I was more than impressed with the customer service I received. One of their associates spent a good 20 minutes examining my feet to make sure I got the best fitting shoe. It turns out only 2% of people have a foot narrower than mine. They were able to order a special pair of Brooks with an insert so I better distribute pressure when I run. I ran a mile yesterday and my feet never felt better during and after my run. Thanks Cloud 9!

Kendra Kline

10 out of 10 in every aspect!!!!! Friendly, knowledgable, and just the most helpful employees out there!!!! Specifically Ashley, Dakota, and Michelle all have been amazing in helping me (and my husband) find the perfect walking/running shoe that doesn’t cause me any knee pain. If you aren’t sure what shoe you need stop into Cloud 9 I have no doubts that they will help you find the exact shoe you need!!!

Emilee Hermon

I have no arches in my feet and pronation and Ashley has been the absolute best human being helping me find the right shoes for my feet. Love the service here!

Faith

Everyone has been very friendly working with me. I have some foot pain and they have worked to get me in the best fit. I can not say enough good about this place and people. I will be going there in the future for my shoe wear.

Duey Varian

Great store with good selection. Not just a running store. Love the crocodile bench! Keith was very helpful and friendly. Highly recommend